FAQ

What is Cattingtons?

Meow meow. Meow meow meow meow meow. Meeeeeeeoooooowwww!

 

Why is Cattingtons so great?

Meow. Meoooow. Meow meow meow meow. No dogs. MEOW!

 

Tell me about shipping...

We offer free shipping in Australia, for all items on our site! 

Our boxes are shipped on Wednesdays, this means that the Wednesday after your purrchase is when you will receive your tracking information. 

If you would like something shipped internationally, please contact us via the site, or on our eMeow: hooman.cattingtons@outlook.com

 

Where is my item?

 

If your item has not arrived and the tracking number does not provide any details please eMeow us ASAP. You can contact us via the site, or on hooman.cattingtons@outlook.com

 

Why should my hooman sign up for an account?

 

We choose some cool cats each month to test out some of our new products. To be eligible for this, we must have your hooman's eMeow address. 

For the lucky few we will send a product (or maybe more) for you to play with, snack on or (sometimes) for your hooman FOR FREE! All we need is a review, and some photos or videos of your thoughts.

 

What is your returns policy?

 

Though we hope that your items will arrive in exactly the condition you expect, we  know that sometimes, things don't go to plan. If you have an issue with your item, please send us an eMeow and we will do our best to help you out.

We will accept returns on damaged or incorrect products, however cannot accept change of mind on purchases UNLESS you change your mind before the item is shipped, in which case you will receive a full refund less 10% restocking fee. 

The Gimmeboxes have a 30-Day Money Back Guarantee if you are not completely satisfied. This means you will cover the cost of return postage unless the items are damaged or faulty. Please get in touch if you are not satisfied with your Gimmebox!

Any questions about the returns policy, please contact us by eMeow at:

hooman.cattingtons@outlook.com

 

I am from a cat charity, can you help me?

 

We have helped raise funds for a number of organisations that support cat charities, groups and foster networks. If you are interested in seeking sponsorship from Cattingtons for a fundraiser, or any other enquiry related to raising money or awareness, please send an eMeow to hooman.cattingtons@outlook.com

 

Are you a cat supporter?

 

At Cattingtons, we take the wellbeing of cats seriously and are always looking to help the fantastic organisations that help kittens and cats of all shapes, sizes, breeds and situations. 

If you are involved with any Not-For-Profit organisation aimed at helping cats, whether its adoptions, shelters, fostering, neutering - we would love to hear from you! 

We are also interested in other Australian based small businesses, so if you have something you think will go purrrrfectly in our store, please get in touch!

If you are interested in more information, or partnership opportunities please eMeow our hooman at:

hooman.cattingtons@outlook.com

 

Have you got something to say?

 

We LOVE feedback! So if you have any thoughts on the site, questions, concerns or requests for certain products that you can't find please send us an eMeow, connect with us on Facebook or Instagram and we will get back to you!